Privacy Policy

Last updated: March 2024

1. Data Controller

Clinic for Orthopedics and Sports Traumatology – Dr. Diedrich
Avinguda Mèxic, 15
07007 Palma de Mallorca
Balearic Islands, Spain
Phone: +34 971 68 43 45
Email: info@ortopedia-palma.es

2. Data We Collect

We collect the following personal data:

• Contact data: Name, email, phone
• Health data: Medical history, diagnoses, treatments (only with explicit consent)
• Usage data: Cookies, IP address, browser type

3. Purpose of Processing

We use your data to:

• Manage appointments and medical consultations
• Provide medical care
• Communicate with you about your treatment
• Comply with legal obligations
• Improve our services (with your consent)

4. Legal Basis

We process your data based on:

• Consent: For health data and marketing communications
• Contract performance: For appointment management and medical services
• Legal obligation: To comply with health regulations
• Legitimate interest: To improve our services

5. Data Recipients

Your data may be shared with:

• Healthcare professionals involved in your treatment
• Laboratories and diagnostic centers (with your consent)
• Health authorities (when legally required)
• IT service providers (under confidentiality agreements)

We do not sell or share your data with third parties for commercial purposes.

6. Data Retention

We retain your data:

• Health data: Minimum 15 years (according to Spanish health regulations)
• Contact data: While you maintain a relationship with our practice
• Usage data: Maximum 2 years

7. Your Rights

Under GDPR, you have the right to:

• Access: Request a copy of your data
• Rectification: Correct inaccurate data
• Erasure: Request deletion of data (with legal limitations)
• Object: Object to the processing of your data
• Portability: Receive your data in structured format
• Restriction: Restrict the processing of your data

To exercise your rights, contact: info@ortopedia-palma.es

8. Cookies

We use cookies for:

• Essential cookies: Website functionality
• Analytical cookies: Google Analytics (only with your consent)

You can manage cookies in your browser settings.

9. Security

We implement technical and organizational measures to protect your data:

• SSL/TLS encryption
• Restricted access to health data
• Regular backups
• Staff training in data protection

10. International Transfers

We do not transfer your data outside the European Economic Area (EEA).

11. Complaints

If you believe your rights have been violated, you can file a complaint with the Spanish Data Protection Agency (AEPD): www.aepd.es

12. Changes to this Policy

We reserve the right to modify this policy. Changes will be published on this page with the update date.

13. Contact

For any data protection inquiries:
Email: info@ortopedia-palma.es
Phone: +34 971 68 43 45